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ValuePoint

FAQS

PRICE – Prices mentioned for Qty orders and in US$ and they are F.O.B Dubai, for further negotiations on prices contact our sales team

DELIVERY: Standard delivery time is 3-4 working days after receiving payment or else, Specified by our sales team while confirming order.(Please re-confirm delivery at time of placing orders

WARRANTY :

On hardware components         : YES (Standard- 1yr)

On software’s                           : No

On accessories                         : No

On peripherals                          : No

(But PCOM peripherals come with 6 months warranty)

(Standard warranty = 1 yr means 365 days from our Sales invoice date)

Warranty – You will have to send us the item to our showroom, and we will send further  to the parent company for repair/replacement ,and once received will inform you and   collecting the same.(We shall not pay/bear any costs for its shipping)

*Warranty terms for branded IT products will be based on their warranty standards,

   Premier computers shall not be responsible for providing any additional service to it.

Payments: Cash/Advance T.T in bank account (Please make sure you pay all bank charges from your side ,amount received in our account will be calculated ,We shall not adjust /bear any bank charges from our side.

Advance: Once you have sent us advance the order will be considered confirmed, and if in some circumstances ,you want to cancel the order ,then Premier Computers will have full rights to take a decision to accept the cancellation or not and if  accepted ,it will adjust its handling cost from the advance and will only return the balance amount.  

RMA: For Major IT BRANDS items covered under warranty need minimum 15-20 days for repair/replacement.

            PCOM – Peripherals take 7 days for approval & are generally replaced.

Brands: We are authorized dealers/partners for major IT brands, but we will not be responsible our brands regulations/distributors/warranty in your country.

Insurance: Please get insurance for goods ordered by you as we shall not be responsible for any damages/ shortage of goods in transit.

Price Protection: Once you confirm the order that will be considered final and we shall not be able to adjust /reduce any prices or provide protection on prices.


Value Point

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